★ ★ ★ ★ ★
"Where do I begin? From the moment I called Dazzling Smiles at the beginning of 2019, I've had nothing short a phenomenal experience every phone call, every visit - every single time! I personally have struggled my entire life with dental issues. And over the years of seeing numerous dentists, I always felt like I was just another number, who would get a quick repair and sent on my way. I was sick of it. So I Googled dentists near me, and saw that Dazzling Smiles had great customer (patient) reviews, so I figured why not?! I have had such bad experiences in the past with other offices, that if this was another one as well, it'd be nothing new, and it was worth a shot to at least check out. From the very first phone call, talking with the receptionist, she was nice, friendly and listened to what I had to say when calling to set up my first appointment. Once arriving, from the very first visit, to the one where I'm now sitting in their parking lot writing this review, it's always been a pleasurable experience. The moment you walk in the door, you're greeted with a smile, by your first name, before you even sign in. They remember you, things about you. They care. They ask how my kids are. The waiting room is clean, always have something playing on the television, and always have coffee and drinks readily available. When the hygenist calls you back to a room, it's always with a smile, asking how you are (how your weekend was, your kids are, what have you). They take the time to listen to you. Not just rushing around a briefly listening, but they will sit down and go over everything with you. (Lisa is my absolute favorite!!! Such an absolute sweetheart!). I've met the lab tech, and he is just absolutely fabulous as well. Answers any questions you may have, and works with you to get you what YOU want when you tell him. And then there are the actual dentists! I personally see Dr. Aurora. This man is PHENOMENAL!!!! This is the type of man/dentist/professional you WANT when it comes to your dental needs. He is (and I can confidently say this) in the practice of Dentistry because he has a love and passion for what he does, and a true genuine concern for his patients. Not just a money-hungry person, in the practice of dentistry to make a quick buck. I have felt nothing but comfortable and confident with putting my dental needs in his hands! Then there is Dr. Patel. He is not my primary dentist (but I've seen him a few times due to Dr. Aurora being at their Utica location on days I've needed to be seen). He had treated me with such respect and treated me like I was his own patient, when I am not. Listens to me when I voice my questions, comments and concerns. And then again, you get nothing but a positive experience while checking out with the wonderful ladies up front. An overview of your visit, making a new appointment, etc.
I've also have had a few times where I needed to come in on short notice, and they have ALWAYS gotten me in within hours! With no questions. And they just work to accommodate you.
I could keep going on with just the overall positive experience I've had. But, I digress...
If you're like me, and have been to numerous dentists in the past, have had bad experiences, and are sick of being treated like just another number, I HIGHLY RECOMMEND giving Dazzling Smiles a call, and booking an appointment with them! I've already referred tons of people to them who I know are looking for a new dentist. Give them a shot! You will NOT be disappointed!!
Thank you Dr. Aurora, Dr. Patel, Lisa and the entire staff at Dazzling Smiles (Liverpool) for giving me such an amazing experience. I am forever grateful for all you've done for me!!!!"
- Nikki N